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  1. Confluence Data Center
  2. CONFSERVER-32523

JIRA Links Button Missing when Create a Link to an Existing Page with JIRA Links

      Please note: this issue is marked as resolved in Confluence 5.5, but you will also need version 6.2 or later of JIRA (and if using JIRA Agile, 6.3.8 or later)

      In the meantime, it's possible to manually force the cached count to be updated by making an edit to the Confluence page.


      With JIRA 6.1.5

      Steps to Replicate
      1. Ensure the Application Links is configured correctly
      2. Ensure Remote API Calls is enabled in JIRA
      3. Create a new space with a new page (e.g: 'Page A') in Confluence, and insert a new issue using JIRA Issue Macro in the page
      4. The JIRA links button is displayed in this new page
      5. In JIRA, try to link an Agile Report/Board/Sprint to the newly created page ('Page A')
      6. Go back to Confluence, click on the JIRA links button in the 'Page A' and see if the JIRA Agile Report/Board/Sprint is shown
      7. Create another Agile Report/Board/Sprint and Link it to 'Page A' in Confluence
      8. The link is missing

      Scenario 2:

      1. Make a page A in Confluence.
      2. Link to that page from JIRA.
      3. No links are shows on page A in Confluence

          Form Name

            [CONFSERVER-32523] JIRA Links Button Missing when Create a Link to an Existing Page with JIRA Links

            Michal Koziel added a comment - - edited

            Where should the Confluence JIRA Links plugin (confluence-jira-metadata-1.7.9.jar) be placed?
            Is restart of Confluence required?

            Michal Koziel added a comment - - edited Where should the Confluence JIRA Links plugin (confluence-jira-metadata-1.7.9.jar) be placed? Is restart of Confluence required?

            mike.diehn, I'm afraid so.

            With JIRA 5.2.11, the 'JIRA Links' button should appear after the 5 minute cache expires, or after the Confluence page has been updated since JIRA content was linked to it (for reasons described in my comment above).

            If you find that this is not the case, it's likely that you've hit a different issue we're current unaware of. We'll be able to investigate further if you create a support request that refers to our conversation on this ticket.

            edith (Inactive) added a comment - mike.diehn , I'm afraid so. With JIRA 5.2.11, the 'JIRA Links' button should appear after the 5 minute cache expires, or after the Confluence page has been updated since JIRA content was linked to it (for reasons described in my comment above ). If you find that this is not the case, it's likely that you've hit a different issue we're current unaware of. We'll be able to investigate further if you create a support request that refers to our conversation on this ticket.

            Mike Diehn added a comment -

            We using JIRA 5.2.11. Do we need JIRA 6.2 no matter what versions of Confluence and JIRA Agile and JIRA Links plugins we use?

            Mike Diehn added a comment - We using JIRA 5.2.11. Do we need JIRA 6.2 no matter what versions of Confluence and JIRA Agile and JIRA Links plugins we use?

            The behaviour of the 'JIRA Links' button in versions 5.4.x of Confluence is that it caches the number of linked items for 5 minutes at a time. When the link is created from JIRA's side, you'll potentially see an outdated count of 'JIRA Links' (if this outdated count is 0, that means that the button appears to be missing) for up to 5 minutes after creating the link.

            This issue has now been fixed. You will need have the following versions of JIRA and Confluence:

            • JIRA 6.2
            • Confluence 5.5 (or you can also get the fix without upgrading Confluence by installing version 1.7.0 or later of the Confluence JIRA Links plugin)

            If you're using JIRA Agile, you'll also need version 6.3.8 of later for the JIRA Links count to be updated immediately when sprints are linked to a page.

            edith (Inactive) added a comment - The behaviour of the 'JIRA Links' button in versions 5.4.x of Confluence is that it caches the number of linked items for 5 minutes at a time. When the link is created from JIRA's side, you'll potentially see an outdated count of 'JIRA Links' (if this outdated count is 0, that means that the button appears to be missing) for up to 5 minutes after creating the link. This issue has now been fixed. You will need have the following versions of JIRA and Confluence: JIRA 6.2 Confluence 5.5 (or you can also get the fix without upgrading Confluence by installing version 1.7.0 or later of the Confluence JIRA Links plugin ) If you're using JIRA Agile, you'll also need version 6.3.8 of later for the JIRA Links count to be updated immediately when sprints are linked to a page.

              etom edith (Inactive)
              prompas Patrice Rompas (Inactive)
              Affected customers:
              19 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: