Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-24795

Failure to save when editing long pages

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.0
    • 3.5.13
    • None

      When editing some very long pages, Confluence does not save the page, and instead reloads the original content in the editor, with no error message displayed.

      Sometimes a conflict is created, but the conflict can not be discarded or edited (error page: it either does not exist or you do not have access to it). The conflict can however, be viewed in View Changes mode.

      Steps to reproduce

      1. Create page
      2. Enter long text
      3. Save page
      4. Edit page
      5. Change text
      6. Try to save again
      (hangs)


      Workaround
      There are a couple of methods to workaround this issue:
      • Try making changes, and then flicking between the Wiki Markup and Rich Text tabs, then save from the Wiki Markup tab.
      • If this doesn't work, follow the steps below
        • Edit the page
        • Cut all the contents from the page and save them in Notepad
        • Save the page. This should allow you to save, and will remove all the previous content.
        • Edit the page again
        • Copy all the content back into the page
        • Make your changes
        • Go to the Wiki Markup tab
        • Save

      NB: The issues seem to mainly arise when the long page content is saved on the Rich Text tab. For pages experiencing this issue, always save on the Wiki Markup tab.

          Form Name

            [CONFSERVER-24795] Failure to save when editing long pages

            Antero Aunesluoma added a comment -

            We've reproduced this bug with a page approx 84 A4-sheets long but unfortunately the workaround mentioned above didn't help us. I managed to save the empty page by toggling to RTE and back (after discarding the draft from my profile), but when I tried again to edit the long page again got stuck again in the beginning. I think we're going to have to split the page into several subpages and gather them together with include macro.

            However, since the upgrading to 4.x isn't possible for us at the moment, I'd really appreciate re-opening this issue and delivering a fix to 3.5.13 also. Editing pages isn't a nice-to-have option, it's a crucial features that should work with long pages too!

            Antero Aunesluoma added a comment - We've reproduced this bug with a page approx 84 A4-sheets long but unfortunately the workaround mentioned above didn't help us. I managed to save the empty page by toggling to RTE and back (after discarding the draft from my profile), but when I tried again to edit the long page again got stuck again in the beginning. I think we're going to have to split the page into several subpages and gather them together with include macro. However, since the upgrading to 4.x isn't possible for us at the moment, I'd really appreciate re-opening this issue and delivering a fix to 3.5.13 also. Editing pages isn't a nice-to-have option, it's a crucial features that should work with long pages too!

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            Done! It doesn't happen with the new editor. This was more for other people
            experiencing the bug to find the workaround. Thanks
            –
            Kind regards,
            Denise Unterwurzacher

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Done! It doesn't happen with the new editor. This was more for other people experiencing the bug to find the workaround. Thanks – Kind regards, Denise Unterwurzacher

            Anatoli added a comment -

            Denise, I noticed you put fix version 4.0. Did you mean to say that it is fixed already in 4.0? If it is can you please resolve this issue?

            Anatoli added a comment - Denise, I noticed you put fix version 4.0. Did you mean to say that it is fixed already in 4.0? If it is can you please resolve this issue?

              Unassigned Unassigned
              dunterwurzacher Denise Unterwurzacher [Atlassian] (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: