From my experience, the main reason why our technical writers are not very eager to use Confluence and why they complain the most, is that - they, already, have a lot of content in M$ Weird format and it is a PAIN to move them to Confluence.

If Confluence allowed a simple way of converting structured doc files (the best - recreating content hierarchy and index, too, taking the DOC index into account.), IMHO, technical writers would stop bi**ing (please, excuse my french ) and everybody would live much happier.

I really love the collaborative spirit of Confluence but am getting tired of constant complains from less-geeky, documentation writers, who seems to have sold their soul to Redmond and are very hard to argue with .