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  1. Confluence Data Center
  2. CONFSERVER-23666

External JIRA Gadget does not display properly in Confluence

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      Steps:
      1. Create a new page in confluence.
      2 Insert a other Macro , External Content JIRA gadget "Filter Results " or "Average Number of Times in Status".
      2. In the preview pane there is only a rolling board - no option can be selected, not even the finish button..(finish button is disabled)
      3. So cant select a project or filter and cant insert macro as message next to insert states "Please complete the configuration in the preview area first"

      Result:
      1. User is not able to select any project or filter. No options showing in preview.
      2. Other earlier inserted Jira macro also appear blank on earlier created pages in Confluence

      Expected:
      1. User should be able select project or filter.

      Confluence logs show:

      2011-10-05 17:16:15,860 ERROR [http-8090-20] 
[confluence.extra.jira.JiraIssuesManager] getChannelElement Error while 
trying to assemble the issues returned in XML format: Error on line 81 of 
document http://www.w3.org/TR/html4/strict.dtd: The declaration for the 
entity "ContentType" must end with '>'.
 -- url: /plugins/servlet/issue-retriever | userName: matt
2011-10-05 17:16:15,861 WARN [http-8090-20] 
[confluence.extra.jira.JiraIssuesServlet] doGet An IO Exception has been 
encountered: Error on line 81 of document 
http://www.w3.org/TR/html4/strict.dtd: The declaration for the entity 
"ContentType" must end with '>'.
 -- url: /plugins/servlet/issue-retriever | userName: matt
java.io.IOException: Error on line 81 of document 
http://www.w3.org/TR/html4/strict.dtd: The declaration for the entity 
"ContentType" must end with '>'.
                 at 
com.atlassian.confluence.extra.jira.DefaultJiraIssuesManager$JiraChannelResponseHandler.getChannelElement(DefaultJiraIssuesManager.java:323)
                 at 
com.atlassian.confluence.extra.jira.DefaultJiraIssuesManager$JiraChannelResponseHandler.handleJiraResponse(DefaultJiraIssuesManager.java:305)
                 at 
com.atlassian.confluence.extra.jira.DefaultJiraIssuesManager.retrieveXML(DefaultJiraIssuesManager.java:181)
                 at 
com.atlassian.confluence.extra.jira.DefaultJiraIssuesManager.retrieveXMLAsChannel(DefaultJiraIssuesManager.java:243)
                 at 
com.atlassian.confluence.extra.jira.JiraIssuesServlet.getResult(JiraIssuesServlet.java:209)
                 at 
com.atlassian.confluence.extra.jira.JiraIssuesServlet.doGet(JiraIssuesServlet.java:120)
                 at 
javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
                 at 
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
                 at 
com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)
                 at 
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
                 at 
com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)
                 at 
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
                 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
                 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                 at 
com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
                 at 
com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
                 at 
com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
                 at 
com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
                 at 
com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
                 at 
com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
                 at 
com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
                 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
                 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                 at 
com.atlassian.confluence.security.websudo.MessagesDecoratorFilter.doFilter(MessagesDecoratorFilter.java:59)
                 at 
com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
                 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
                 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                 at 
com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
                 at 
com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
                 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
                 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
                 at 
com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)


Are you able to screenshot the error you are getting on the screen as well

        1. Bildschirmfoto 2014-10-15 um 12.01.58.png
          55 kB
          Sysret Kastrati

            [CONFSERVER-23666] External JIRA Gadget does not display properly in Confluence

            Miguel De Dios added a comment -

            Same issue in Confluence Server 6.15.10 / Jira DC 8.12.1

            Miguel De Dios added a comment - Same issue in Confluence Server 6.15.10 / Jira DC 8.12.1

            hajure added a comment -

            Hi Team, 

            meanwhile I've upgraded our Server to Confluence 7.3.4 and Jira 8.7.1 and the  gadget import from Jira to Confluence still doesn't work.  Is there a solution in sight or a workaround recommended?

            hajure added a comment - Hi Team,  meanwhile I've upgraded our Server to Confluence 7.3.4 and Jira 8.7.1 and the  gadget import from Jira to Confluence still doesn't work.  Is there a solution in sight or a workaround recommended?

            Wendy Kreus added a comment -

            Hi there. Did you ever get an answer on this? Thank you

            Wendy Kreus added a comment - Hi there. Did you ever get an answer on this? Thank you

            Bart Schoovaerts added a comment -

            Having this issue too. Gadget works in JIRA, shows an empty box in Confluence.

            Bart Schoovaerts added a comment - Having this issue too. Gadget works in JIRA, shows an empty box in Confluence.

            Monika added a comment -

            Hi Team,

            Even I happen to notice this issue. Have added JIRA gadgets into confluence external gadgets, but when i select a gadget it shows error saying "Please complete the configuration in the preview area first" and doesnt show anything in the preview pane to select.

            Please assist further.

            Thanks,
            Monika

            Monika added a comment - Hi Team, Even I happen to notice this issue. Have added JIRA gadgets into confluence external gadgets, but when i select a gadget it shows error saying "Please complete the configuration in the preview area first" and doesnt show anything in the preview pane to select. Please assist further. Thanks, Monika

            Sysret Kastrati added a comment -

            Hi

            We face the same problem. The gadget works in JIRA but we are not able to configure it in Confluence when trying to insert the macro.

            Can you advise?

            Regards

            Sysret Kastrati added a comment - Hi We face the same problem. The gadget works in JIRA but we are not able to configure it in Confluence when trying to insert the macro. Can you advise? Regards

            Brian Nguyen (Inactive) added a comment -

            As I noted above, the stack trace relates to a problem with the JIRA issue macro, so if unrelated to the customer's problem with Gadgets. Since the gadget issue was resolved by Support and no further information was retrieved regarding the issue macro I'm closing this issue.

            Brian Nguyen (Inactive) added a comment - As I noted above, the stack trace relates to a problem with the JIRA issue macro, so if unrelated to the customer's problem with Gadgets. Since the gadget issue was resolved by Support and no further information was retrieved regarding the issue macro I'm closing this issue.

            Brian Nguyen (Inactive) added a comment -

            I think it is more likely that the base url used to include the gadgets in Confluence was different to the base url of the actual JIRA instance.

            Brian Nguyen (Inactive) added a comment - I think it is more likely that the base url used to include the gadgets in Confluence was different to the base url of the actual JIRA instance.

            Brian Nguyen (Inactive) added a comment -

            Something else must be going on, because the error in the stacktrace relates to the jira issues macro and the problem refers to an issue with the jira gadget. They are completely different code paths.

            Brian Nguyen (Inactive) added a comment - Something else must be going on, because the error in the stacktrace relates to the jira issues macro and the problem refers to an issue with the jira gadget. They are completely different code paths.

              bnguyen Brian Nguyen (Inactive)
              vchoy Vincent Choy (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: