Trying to edit restrictions of the edit page generates 500 - internal server error

XMLWordPrintable

    • Type: Bug
    • Resolution: Support Request
    • Priority: Medium
    • None
    • Affects Version/s: 3.3.3
    • Component/s: None
    • Environment:

      on some (not all) spaces. in the edit page, when we try to edit restriction - to add users allowed to edit. we get internal server error

      System Info:

      Confluence Information
      System Date Friday, 19 Aug 2011
      System Time 10:16:01
      Uptime 22 days, 10 hours, 3 minutes, 47 seconds
      Confluence Version 3.3.3
      Build Number 1925
      Server Base Url https://wiki.thomsonreuters.com
      Confluence Home d:/confluence/data
      Server ID AHT0-QMI2-AJVY-30C3
      Support Entitlement Number 151892
      Daily XML Backup Disabled

      Java Runtime Environment
      Operating System Windows 2003 5.2
      OS Architecture x86
      Application Server Apache Tomcat/6.0.26
      Servlet Version 2.5
      Java Version 1.6.0_14
      Java Vendor Sun Microsystems Inc.
      JVM Version 1.0
      JVM Vendor Sun Microsystems Inc.
      JVM Implementation Version 14.0-b16
      Java Runtime Java(TM) SE Runtime Environment
      Java VM Java HotSpot(TM) Server VM
      Java Runtime Arguments -Dcatalina.base=D:\Confluence\confluence-3.3.3-std -Dcatalina.home=D:\Confluence\confluence-3.3.3-std -Djava.endorsed.dirs=D:\Confluence\confluence-3.3.3-std\endorsed -Djava.io.tmpdir=D:\Confluence\confluence-3.3.3-std\temp -XX:MaxPermSize=150m -XX:PermSize=150m -Dhttp.proxyHost=webproxy.int.westgroup.com -Dhttp.proxyPort=80 -Dhttp.nonProxyHosts=*.corp.ositax.com|localhost -agentpath:\YOURKI~1.17\bin\win32\yjpagent.dll=disablestacktelemetry,disableexceptiontelemetry,delay=10000 -XX:+HeapDumpOnOutOfMemoryError -verbose:gc -Xloggc:\Confluence\confluence-3.3.3-std\logs\gc.log -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:MaxNewSize=450m -XX:NewSize=350m vfprintf -Xms1296m -Xmx1296m
      Application Server Working Directory C:\WINDOWS\system32
      Temp Directory D:\Confluence\confluence-3.3.3-std\temp
      User Name SYSTEM
      System Language en
      System Timezone America/Chicago
      System Favourite Colour Spindrift
      Filesystem Encoding Cp1252

      Java VM Memory Statistics
      Heap Memory
      15 % Free

      Maximum Heap Size 1251 MB
      Total Allocated Memory 1251 MB
      Used Memory 1058 MB
      Free Allocated Memory 192 MB
      Total Free Memory 192 MB
      Permanent Generation Memory
      11 % Free

      Maximum PermGen 150 MB
      Used PermGen 133 MB

      Database Information
      Database name Microsoft SQL Server
      Database version 09.00.4035
      Database Dialect net.sf.hibernate.dialect.SQLServerDialect
      Database Driver Name net.sourceforge.jtds.jdbc.Driver
      Database Driver Version 1.2
      Database Connection URL jdbc:jtds:sqlserver://confluencewiki-prod:1433/confluence_wiki
      Database Connection Transaction Isolation Read committed
      Database Latency 0

      Confluence Usage
      Total Spaces 2166
      Global Spaces 1890
      Personal Spaces 276
      Content (All Versions) 604836
      Content (Current Versions) 133951
      Local Users 74639
      Local Groups 23
      Search Index Size 449982
      Modification
      Modified
      Removed

      Plugins
      Name Version Vendor Enabled or Disabled
      Adaptavist Community Bubbles 1.6.2 Adaptavist.com Ltd Enabled
      Advanced Macros 1.9 Atlassian Enabled
      Apache HttpClient OSGi bundle 4.0 Apache Software Foundation Enabled
      Apache HttpCore OSGi bundle 4.0 Apache Software Foundation Enabled
      Atlassian Gadgets API 2.0.6 Atlassian Enabled
      Atlassian Gadgets OAuth Service Provider Plugin 2.0.6 Atlassian Enabled
      Atlassian Gadgets SPI 2.0.6 Atlassian Enabled
      Atlassian OAuth API 1.0.12 Atlassian Enabled
      Atlassian OAuth Consumer SAL SPI Implementation 1.0.12 Atlassian Enabled
      Atlassian OAuth Consumer SPI 1.0.12 Atlassian Enabled
      Atlassian OAuth Service Provider SAL SPI Implementation 1.0.12 Atlassian Enabled
      Atlassian OAuth Service Provider SPI 1.0.12 Atlassian Enabled
      Atlassian REST - Module Types 2.0.0 Atlassian Enabled
      Atlassian Search Results Enhancer 0.3 Atlassian Enabled
      Atlassian Template Renderer API 1.1.1 Atlassian Enabled
      Atlassian Template Renderer Velocity 1.6 Plugin 1.1.1 Atlassian Enabled
      Atlassian Templates Import Framework 0.10 Atlassian Enabled
      Atlassian Templates: Default Package 0.3 Atlassian Enabled
      Atlassian UI Plugin 3.0.5 Atlassian Pty Ltd Enabled
      Attachment Extractors 1.1 Atlassian Pty Ltd Enabled
      BND Library 0.0.255 aQute SARL http://www.aQute.biz Enabled
      Balsamiq Mockups 1.6.66 Balsamiq Studios, LLC Enabled
      Basic Macros 1.4 Atlassian Pty Ltd Enabled
      Chart Plugin 1.15 Atlassian Enabled
      Classic Left Navigation Theme 2.12 Atlassian Enabled
      Clickr Theme 2.11 Atlassian Pty Ltd Disabled
      Code Macro 1.5 Atlassian Pty Ltd Enabled
      Compatibility Macros 1.6 Atlassian Pty Ltd Disabled
      Confluence Activity Stream Plugin 3.3 Atlassian Enabled
      Confluence Atlassian Plugin Repository 2.1.9 Adaptavist.com Ltd Enabled
      Confluence Attachments Plugin 2.19 Atlassian Enabled
      Confluence Blogging RPC Plugin 1.2.4 Atlassian Pty Ltd Enabled
      Confluence Contributors Plugin 1.2.6 Atlassian Pty Ltd Enabled
      Confluence Drag and Drop Plugin 1.0.8 Atlassian Enabled
      Confluence HTML Macros 1.8.1 Atlassian Enabled
      Confluence Legacy Web Resources 1.0 Atlassian Software Systems Pty Ltd Enabled
      Confluence LinkBrowser 3.3.3 Atlassian Enabled
      Confluence PDF Export 1.9 (unknown) Enabled
      Confluence REST API 3.3.3 Atlassian Software Enabled
      Confluence Remote API 3.3.3 Atlassian Software Systems Enabled
      Confluence SAL Plugin 3.3.3 Atlassian Software Systems Enabled
      Confluence Thread Dump Plugin 1.3 Atlassian Enabled
      Confluence Usage Stats 0.13 Atlassian Disabled
      Content Action Menu Sections 1.0 Atlassian Software Systems Enabled
      Create Page Macro 1.2.1 Adaptavist.com Ltd Enabled
      Dashboard Actions 1.9 Atlassian Pty Ltd Enabled
      Dashboard Macros 1.13 Atlassian Pty Ltd Enabled
      Documentation Theme 1.2.1 Atlassian Enabled
      Dynamic Task List 2 Plugin 3.3 Atlassian Enabled
      Easy Reader Theme 3.3.3 Atlassian Enabled
      Excel Plugin 3.6.0 Bob Swift and other contributors Enabled
      French language pack 1.22 Atlassian Software Systems Enabled
      Gadgets Plugin 1.1.1 Atlassian Enabled
      Gadgets Plugin SPI 1.1.1 Atlassian Enabled
      German language pack 1.17 Atlassian Software Systems Enabled
      Google Collections Bundle 1.0.0.rc1 Atlassian Pty Ltd Enabled
      ICU4J 3.8.0.1 Atlassian Pty Ltd Enabled
      IM Presence NG Plugin 2.6 Atlassian Pty Ltd Enabled
      Information Macros 1.3 Atlassian Pty Ltd Enabled
      JDOM DOM Processor 1.0.0 SpringSource Enabled
      JIRA Macros 2.8.20 Atlassian Enabled
      JSON Library 20070829.0.0.1 Atlassian Pty Ltd Enabled
      JSR 305 Annotations 1.0 Atlassian Pty Ltd Enabled
      Java Concurrency in Practice Annotations 1.0.0 SpringSource Enabled
      Layout Macros 1.5 Atlassian Enabled
      Linking Plugin 2.5.0 CustomWare Asia Pacific Enabled
      Live Search Macros 2.12 Atlassian Enabled
      Mail Page Plugin 1.12 Atlassian Pty Ltd Disabled
      Office Connector plugin 1.13 Atlassian Enabled
      Page Tree 1.18 Atlassian Enabled
      Profile Macros 1.0 Atlassian Software Systems Enabled
      ROME, RSS and atOM utilitiEs for Java 1.0 Sun Microsystems Enabled
      Shared Application Access Layer API 2.1.0 Atlassian Enabled
      Social Bookmarking Plugin 1.3.2 Atlassian Enabled
      Table of Contents Plugin 2.4.11 CustomWare Asia Pacific Enabled
      Tabular Metadata 2.9 Atlassian Pty Ltd Enabled
      TinyMCE Editor Plugin 3.3.3 Atlassian Enabled
      UWC Importer Admin Panel 1.2.1 Atlassian Software Systems Enabled
      User Lister 2.4.5 Atlassian Disabled
      User Status 1.0 Atlassian Software Systems Disabled
      WebDAV Plugin 2.4 Atlassian Pty Ltd Enabled
      Widget Connector 1.3.3 Atlassian Enabled
      atlassian-gadgets-shared-2.0.6.jar 0.0 (unknown) Disabled
      confluence-imagesearchrenderer-plugin 1.2 Atlassian Enabled
      selectiveSummaryEmailJob 1.1.3 Thomson Reuters Enabled

      License Details
      Support Entitlement Number 151892
      Server ID AHT0-QMI2-AJVY-30C3
      Clustered false

      System Properties
      java.vm.version 14.0-b16
      sun.jnu.encoding Cp1252
      java.vendor.url http://java.sun.com/
      java.vm.info mixed mode
      user.dir C:\WINDOWS\system32
      sun.cpu.isalist pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86
      java.awt.graphicsenv sun.awt.Win32GraphicsEnvironment
      sun.os.patch.level Service Pack 2
      catalina.useNaming true
      java.io.tmpdir D:\Confluence\confluence-3.3.3-std\temp
      user.home C:\Documents and Settings\Default User
      java.awt.printerjob sun.awt.windows.WPrinterJob
      java.version 1.6.0_14
      file.encoding.pkg sun.io
      package.access sun.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.,sun.beans.
      java.vendor.url.bug http://java.sun.com/cgi-bin/bugreport.cgi
      file.encoding Cp1252
      line.separator
      http.proxyPort 80
      java.vm.specification.vendor Sun Microsystems Inc.
      tomcat.util.buf.StringCache.byte.enabled true
      catalina.home D:\Confluence\confluence-3.3.3-std
      java.vm.vendor Sun Microsystems Inc.
      java.class.path D:\Confluence\confluence-3.3.3-std\bin\bootstrap.jar
      sun.io.unicode.encoding UnicodeLittle
      user.variant
      os.arch x86
      user.name SYSTEM
      user.language en
      java.runtime.version 1.6.0_14-b08
      sun.boot.class.path D:\Java\jdk1.6.0_14\jre\lib\resources.jar
      D:\Java\jdk1.6.0_14\jre\lib\rt.jar
      D:\Java\jdk1.6.0_14\jre\lib\sunrsasign.jar
      D:\Java\jdk1.6.0_14\jre\lib\jsse.jar
      D:\Java\jdk1.6.0_14\jre\lib\jce.jar
      D:\Java\jdk1.6.0_14\jre\lib\charsets.jar
      D:\Java\jdk1.6.0_14\jre\classes
      C:\WINDOWS\TEMP\yjp200909291527.jar
      package.definition sun.,java.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.
      sun.desktop windows
      sun.cpu.endian little
      awt.toolkit sun.awt.windows.WToolkit
      sun.boot.library.path D:\Java\jdk1.6.0_14\jre\bin
      common.loader ${catalina.base}/lib
      ${catalina.base}/lib/*.jar
      ${catalina.home}/lib
      ${catalina.home}/lib/*.jar
      java.vm.name Java HotSpot(TM) Server VM
      java.home D:\Java\jdk1.6.0_14\jre
      java.endorsed.dirs D:\Confluence\confluence-3.3.3-std\endorsed
      sun.management.compiler HotSpot Tiered Compilers
      java.naming.factory.initial org.apache.naming.java.javaURLContextFactory
      java.runtime.name Java(TM) SE Runtime Environment
      catalina.base D:\Confluence\confluence-3.3.3-std
      java.library.path D:\Confluence\confluence-3.3.3-std\bin
      .
      C:\WINDOWS\Sun\Java\bin
      C:\WINDOWS\system32
      C:\WINDOWS
      C:\Program Files\Windows Resource Kits\Tools\
      C:\WINDOWS\system32
      C:\WINDOWS
      C:\WINDOWS\System32\Wbem
      file.separator \
      shared.loader
      java.specification.vendor Sun Microsystems Inc.
      java.vm.specification.version 1.0
      server.loader
      user.timezone America/Chicago
      http.nonProxyHosts *.corp.ositax.com|localhost
      os.name Windows 2003
      path.separator ;
      java.ext.dirs D:\Java\jdk1.6.0_14\jre\lib\ext
      C:\WINDOWS\Sun\Java\lib\ext
      sun.arch.data.model 32
      java.specification.name Java Platform API Specification
      os.version 5.2
      user.country US
      java.class.version 50.0
      java.vendor Sun Microsystems Inc.
      java.vm.specification.name Java Virtual Machine Specification
      java.specification.version 1.6
      http.proxyHost webproxy.int.westgroup.com
      java.naming.factory.url.pkgs org.apache.naming

      Installed Languages
      de (DE)
      en (GB)
      fr (FR)

            Assignee:
            Unassigned
            Reporter:
            steve dungy
            Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

              Created:
              Updated:
              Resolved: