We couldn't load all Actvitity tabs. Refresh the page to try again.
If the problem persists, contact your Jira admin.
IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-21717

Word documents with embedded images can sometimes result in OOM errors

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Importing a Word document with embedded images can sometimes result in OutOfMemory errors such as:

      Caused by: java.lang.OutOfMemoryError: Java heap space
      	at java.awt.image.DataBufferInt.<init>(DataBufferInt.java:41)
      	at java.awt.image.Raster.createPackedRaster(Raster.java:458)
      	at java.awt.image.DirectColorModel.createCompatibleWritableRaster(DirectColorModel.java:1015)
      	at sun.awt.image.ImageRepresentation.createBufferedImage(ImageRepresentation.java:230)
      	at sun.awt.image.ImageRepresentation.setPixels(ImageRepresentation.java:470)
      	at java.awt.image.AreaAveragingScaleFilter.accumPixels(AreaAveragingScaleFilter.java:196)
      	at java.awt.image.AreaAveragingScaleFilter.setPixels(AreaAveragingScaleFilter.java:261)
      	at sun.awt.image.OffScreenImageSource.sendPixels(OffScreenImageSource.java:159)
      	at sun.awt.image.OffScreenImageSource.produce(OffScreenImageSource.java:169)
      	at sun.awt.image.OffScreenImageSource.addConsumer(OffScreenImageSource.java:48)
      	at sun.awt.image.OffScreenImageSource.startProduction(OffScreenImageSource.java:62)
      	at java.awt.image.FilteredImageSource.startProduction(FilteredImageSource.java:166)
      	at sun.awt.image.ImageRepresentation.startProduction(ImageRepresentation.java:643)
      	at sun.awt.image.ImageRepresentation.drawToBufImage(ImageRepresentation.java:718)
      	at sun.java2d.pipe.DrawImage.copyImage(DrawImage.java:989)
      	at sun.java2d.pipe.ValidatePipe.copyImage(ValidatePipe.java:168)
      	at sun.java2d.SunGraphics2D.drawImage(SunGraphics2D.java:2979)
      	at sun.java2d.SunGraphics2D.drawImage(SunGraphics2D.java:2964)
      	at com.benryan.dom.Doc2Wiki.resizeImage(Doc2Wiki.java:980)
      	at com.benryan.dom.Doc2Wiki.visitShapeStart(Doc2Wiki.java:912)
      	at com.aspose.words.Shape.accept(Unknown Source)
      	at com.aspose.words.CompositeNode.acceptChildren(Unknown Source)
      	at com.aspose.words.GroupShape.accept(Unknown Source)
      	at com.aspose.words.CompositeNode.acceptChildren(Unknown Source)
      	at com.aspose.words.Paragraph.accept(Unknown Source)
      	at com.aspose.words.CompositeNode.acceptChildren(Unknown Source)
      	at com.aspose.words.Body.accept(Unknown Source)
      	at com.aspose.words.CompositeNode.acceptChildren(Unknown Source)
      	at com.aspose.words.Section.accept(Unknown Source)
      	at com.aspose.words.CompositeNode.acceptChildren(Unknown Source)
      	at com.aspose.words.Document.accept(Unknown Source)
      	at com.benryan.webwork.WordImportAction.doFileImport(WordImportAction.java:377)
      
      Workaround

      Compress the images prior to embedding in Word, or compress the entire Word document prior to importing.

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Confluence Data Center'
            1. Confluence Data Center
            2. CONFSERVER-21717

            Word documents with embedded images can sometimes result in OOM errors

                NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

                Importing a Word document with embedded images can sometimes result in OutOfMemory errors such as:

                Caused by: java.lang.OutOfMemoryError: Java heap space
                	at java.awt.image.DataBufferInt.<init>(DataBufferInt.java:41)
                	at java.awt.image.Raster.createPackedRaster(Raster.java:458)
                	at java.awt.image.DirectColorModel.createCompatibleWritableRaster(DirectColorModel.java:1015)
                	at sun.awt.image.ImageRepresentation.createBufferedImage(ImageRepresentation.java:230)
                	at sun.awt.image.ImageRepresentation.setPixels(ImageRepresentation.java:470)
                	at java.awt.image.AreaAveragingScaleFilter.accumPixels(AreaAveragingScaleFilter.java:196)
                	at java.awt.image.AreaAveragingScaleFilter.setPixels(AreaAveragingScaleFilter.java:261)
                	at sun.awt.image.OffScreenImageSource.sendPixels(OffScreenImageSource.java:159)
                	at sun.awt.image.OffScreenImageSource.produce(OffScreenImageSource.java:169)
                	at sun.awt.image.OffScreenImageSource.addConsumer(OffScreenImageSource.java:48)
                	at sun.awt.image.OffScreenImageSource.startProduction(OffScreenImageSource.java:62)
                	at java.awt.image.FilteredImageSource.startProduction(FilteredImageSource.java:166)
                	at sun.awt.image.ImageRepresentation.startProduction(ImageRepresentation.java:643)
                	at sun.awt.image.ImageRepresentation.drawToBufImage(ImageRepresentation.java:718)
                	at sun.java2d.pipe.DrawImage.copyImage(DrawImage.java:989)
                	at sun.java2d.pipe.ValidatePipe.copyImage(ValidatePipe.java:168)
                	at sun.java2d.SunGraphics2D.drawImage(SunGraphics2D.java:2979)
                	at sun.java2d.SunGraphics2D.drawImage(SunGraphics2D.java:2964)
                	at com.benryan.dom.Doc2Wiki.resizeImage(Doc2Wiki.java:980)
                	at com.benryan.dom.Doc2Wiki.visitShapeStart(Doc2Wiki.java:912)
                	at com.aspose.words.Shape.accept(Unknown Source)
                	at com.aspose.words.CompositeNode.acceptChildren(Unknown Source)
                	at com.aspose.words.GroupShape.accept(Unknown Source)
                	at com.aspose.words.CompositeNode.acceptChildren(Unknown Source)
                	at com.aspose.words.Paragraph.accept(Unknown Source)
                	at com.aspose.words.CompositeNode.acceptChildren(Unknown Source)
                	at com.aspose.words.Body.accept(Unknown Source)
                	at com.aspose.words.CompositeNode.acceptChildren(Unknown Source)
                	at com.aspose.words.Section.accept(Unknown Source)
                	at com.aspose.words.CompositeNode.acceptChildren(Unknown Source)
                	at com.aspose.words.Document.accept(Unknown Source)
                	at com.benryan.webwork.WordImportAction.doFileImport(WordImportAction.java:377)
                
                Workaround

                Compress the images prior to embedding in Word, or compress the entire Word document prior to importing.

                        Unassigned Unassigned
                        mseager Michael S
                        Votes:
                        10 Vote for this issue
                        Watchers:
                        14 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            mseager Michael S
                            Affected customers:
                            10 This affects my team
                            Watchers:
                            14 Start watching this issue

                              Created:
                              Updated:
                              Resolved: