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  1. Confluence Data Center
  2. CONFSERVER-17024

Improve instructions on the Confluence error page (500.jsp)

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    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Current content is:

      A system error has occurred — our apologies!

      Please ask your Confluence administrator to create a support issue on Atlassian's support system at http://support.atlassian.com with the following information:

      1. a description of your problem and what you were doing at the time it occurred
      2. a copy of the error and system information found below
      3. a copy of the application logs (if possible).

      Your Confluence administrator can use the support request form to create a support ticket which will include this information.

      We will respond as promptly as possible.
      Thank you!

      Return to site homepage...

      Proposed change:

      A system error has occurred — our apologies!

      For immediate troubleshooting, consult our knowledge base for a solution.

      If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system at http://support.atlassian.com with the following information:

      1. a description of your problem and what you were doing at the time it occurred
      2. a copy of the error and system information found below
      3. a copy of the atassian-confluence.log file

      Your Confluence administrator can use the support request form to create a support ticket which will include this information.

      We will respond as promptly as possible.
      Thank you!

      Return to site homepage...

              rhartono Roy Hartono [Atlassian]
              jlargman Jeremy Largman
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                Created:
                Updated:
                Resolved: