Umlauts characters do not show in PDF macro for some specific PDF files

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 8.5.30, 10.2.15, 9.2.23
    • Component/s: Macros - Other Macros
    • None
    • 1
    • Severity 3 - Minor

      Issue Summary

      When a PDF contains umlauts, those characters sometimes don't display on the slide and other characters appear instead while using PDF Macro. This affects only specific PDFs and not all. As of now, we have reports of affected PDFs generated with "Adobe InDesign" containing umlauts.

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      • Add a PDF file to a page containing umlauts.
      • Add the PDF macro, so it shows the file in slides

      Expected Results

      All characters are shown, when opening the file from Confluence.

      Actual Results

      Umlauts are not shown and instead a different character is displayed.

      Workaround

      Required, if there is no workaround please state:
      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 10.2.15 Yes
      Most Recent Bug-Fix Release  10.2.15 Yes 
      Previous Major Release  9.2.23 Yes 
      Previous Supported LTS 8.5.19  Yes 

              Assignee:
              Unassigned
              Reporter:
              Saurabh Bhatia
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: