When attempting to create/configure a Service Account, the "Resources" selection dropdown appears to be limited in capacity

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Medium
    • None
    • Affects Version/s: 10.2.15
    • None
    • 2
    • Severity 2 - Major
    • 1

      Issue Summary

      When an administrator creates/configures a Service Account and opens the "Resources" dropdown to assign Spaces, only 500 spaces are visible and searchable. In one instance with ~1400 spaces, spaces beyond 500 are completely unreachable from the dropdown and cannot be assigned to a Service Account.

      The UI fires a single REST call when the dropdown loads:

      GET /confluence/rest/service-accounts/latest/resources

      {{ ?resource-type-id=spaces&query=&start=0&limit=1000}}

      Despite requesting limit=1000, the dropdown never shows more than 500 spaces and does not paginate to retrieve the rest.

      Steps to Reproduce

      1. Try creating a Service account via General Configuration → Administration → Service accounts
      2. Provide any Service account name and click on next
      3. Select the scopes from next page
      4. In the Select resources try searching spaces that comes at last when sorted by Space Name alphabetically

      Expected Results

      The search space should list and user can select and proceed.

      Actual Results

      If there are more than 500/1000+ spaces in the instance, then spaces that are at last won't be listed, as by default only the top 500 spaces are returned.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 10.2.15 Yes
      Most Recent Bug-Fix Release    
      Previous Major Release    
      Most Recent LTS    
      Previous Supported LTS    
      Other Versions..    
      (Add rows as needed)    

              Assignee:
              Unassigned
              Reporter:
              Aniket Ranjan
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: