Clicking an issue link to Jira cloud produces error "The provided url is not included in the whitelist!"

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    • Severity 3 - Minor

      Issue Summary

      Clicking an issue link to Jira cloud produces error:

       

      The provided url is not included in the whitelist! 

       

      Steps to Reproduce

      1. Create an applink between Jira Cloud and Confluence DC
      1. On Jira Cloud: link an issue to a confluence DC page
      1. On confluence DC: view linked issues. It should show the linked issue
      2.  Click the link to the issue

      Expected Results

      Should navigate to the issue on Jira cloud

      Actual Results

      Shows an error page:

      The provided url is not included in the whitelist!

      Upon checking on the Allowlist page, the Jira cloud URL seems correctly present.

      Workaround

      Add another entry to the Allowlist with the same URL:

      Now the issue link works as expected.

        1. image-2026-07-22-11-13-36-240.png
          113 kB
          Hendry Luk
        2. image-2026-07-22-11-15-06-850.png
          26 kB
          Hendry Luk
        3. image-2026-07-22-11-15-37-298.png
          203 kB
          Hendry Luk
        4. image-2026-07-22-11-16-33-406.png
          241 kB
          Hendry Luk

              Assignee:
              Unassigned
              Reporter:
              Hendry Luk
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                Created:
                Updated: