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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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None
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Affects Version/s: 10.2.7
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Component/s: Apps - Team Calendar
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3
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Severity 3 - Minor
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5
Issue Summary
Teams Calendar Reminder notification not sent
Steps to Reproduce
- Install Confluence version 10.2.7
- Create a Teams Calendar
- Sync Mail server and enable Debugging.
- General Configuration > Logging and Profiling page and add these classes below using level DEBUG
com.atlassian.confluence.extra.calendar3 com.atlassian.confluence.extra.calendar3.notification
- Create a new event in the calendar.
- Add a user under “Who”.
- Uncheck “All day event” .
- Enter the time and set a Reminder “5-10 minutes before”.
- Monitor the mailbox
Expected Results
Reminder Notification should be received in the mailbox and below messages in the logs
2026-05-27 13:55:00,091 DEBUG [team-calendars-worker-3] [extra.calendar3.util.DefaultAsynchronousTaskExecutor] lambda$submit$0 Task com.atlassian.confluence.extra.calendar3.reminder.job.CalendarReminderJob$RemindEventForUserCollector@1cabbeae spent 0ms in queue | traceId: 002b35cf0503f569 2026-05-27 13:55:00,111 DEBUG [team-calendars-worker-3] [calendar3.reminder.job.CalendarReminderJob] dumpLogDebug CalendarReminderJob is running with a list of reminder user : 1 | traceId: 002b35cf0503f569 2026-05-27 13:55:00,111 DEBUG [team-calendars-worker-3] [calendar3.reminder.job.CalendarReminderJob] dumpLogDebug Will remind for user : ConfluenceUserImpl{name='admin', key=2cb280859e695f0c019e696285c90000} | traceId: 002b35cf0503f569 2026-05-27 13:55:00,113 DEBUG [team-calendars-worker-3] [calendar3.reminder.job.CalendarReminderJob] dumpLogDebug ##### For event com.atlassian.confluence.extra.calendar3.model.ReminderEvent@6ab283e9 | traceId: 002b35cf0503f569 2026-05-27 13:55:00,115 DEBUG [team-calendars-worker-4] [extra.calendar3.util.DefaultAsynchronousTaskExecutor] lambda$submit$0 Task com.atlassian.confluence.extra.calendar3.util.CalendarAsyncHelper$$Lambda/0x000076d324400680@34e688f8 spent 1ms in queue | traceId: 002b35cf0503f569 2026-05-27 13:55:00,116 DEBUG [team-calendars-worker-4] [extra.calendar3.util.ConditionalCallable] call Executing ConditionalCallable | traceId: 002b35cf0503f569
Actual Results
No reminder notification received in the mailbox and CalendarReminderJob cannot be seen executing
10.2.7
grep -i "reminder" atlassian-confluence.log | head -50 2026-05-28 11:05:00,065 DEBUG [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueImpl] take take: QueuedJob[jobId=reminderJob,deadline=1779966300000] 2026-05-28 11:05:00,067 DEBUG [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueImpl] add add job=QueuedJob[jobId=reminderJob,deadline=1779966600000] replaced=null 2026-05-28 11:05:00,067 DEBUG [Caesium-1-2] [scheduler.caesium.impl.CaesiumSchedulerService] enqueueJob Enqueued job 'reminderJob' for 2026-05-28T11:10:00.000+0000 2026-05-28 11:05:00,069 DEBUG [Caesium-1-2] [atlassian.scheduler.core.JobLauncher] launch launch: RUN_ONCE_PER_CLUSTER: reminderJob 2026-05-28 11:05:00,074 DEBUG [Caesium-1-2] [atlassian.scheduler.core.AbstractSchedulerService] addRunDetails addRunDetails: jobId=reminderJob startedAt=2026-05-28T11:05:00.065+0000 runOutcome=SUCCESS message=null
9.2.7
grep -i "reminder" atlassian-confluence.log | head -50 2026-05-28 11:05:00,067 DEBUG [Caesium-1-3] [scheduler.caesium.impl.SchedulerQueueImpl] take take: QueuedJob[jobId=reminderJob,deadline=1779966300000] 2026-05-28 11:05:00,070 DEBUG [Caesium-1-3] [scheduler.caesium.impl.SchedulerQueueImpl] add add job=QueuedJob[jobId=reminderJob,deadline=1779966600000] replaced=null 2026-05-28 11:05:00,070 DEBUG [Caesium-1-3] [scheduler.caesium.impl.CaesiumSchedulerService] enqueueJob Enqueued job 'reminderJob' for 2026-05-28T11:10:00.000+0000 2026-05-28 11:05:00,070 DEBUG [Caesium-1-3] [atlassian.scheduler.core.JobLauncher] launch launch: RUN_ONCE_PER_CLUSTER: reminderJob 2026-05-28 11:05:00,073 INFO [Caesium-1-3] [calendar3.reminder.job.CalendarReminderJob] execute CalendarReminderJob is running 2026-05-28 11:05:00,074 DEBUG [team-calendars-worker-3] [extra.calendar3.util.DefaultAsynchronousTaskExecutor] lambda$submit$0 Task com.atlassian.confluence.extra.calendar3.reminder.job.CalendarReminderJob$RemindEventForUserCollector@35c38d6 spent 0ms in queue 2026-05-28 11:05:00,077 DEBUG [Caesium-1-3] [atlassian.scheduler.core.AbstractSchedulerService] addRunDetails addRunDetails: jobId=reminderJob startedAt=2026-05-28T11:05:00.067+0000 runOutcome=SUCCESS message=null 2026-05-28 11:05:00,091 DEBUG [team-calendars-worker-3] [calendar3.reminder.job.CalendarReminderJob] dumpLogDebug CalendarReminderJob is running with a list of reminder user : 1 2026-05-28 11:05:00,092 DEBUG [team-calendars-worker-3] [calendar3.reminder.job.CalendarReminderJob] dumpLogDebug Will remind for user : ConfluenceUserImpl{name='admin', key=2cb280859e6de345019e6de5a23e0000} 2026-05-28 11:05:00,092 DEBUG [team-calendars-worker-3] [calendar3.reminder.job.CalendarReminderJob] dumpLogDebug ##### For event com.atlassian.confluence.extra.calendar3.model.ReminderEvent@587a6424
Workaround
No workaround