Issue Summary

When searching users in Admin → User Management → List Users, duplicate users may be displayed in the UI when:

• Using wildcard search (*)
• Enabling “Licensed users only” filter
• Using larger page sizes (≥100 results per page)

Steps to Reproduce

1. Confluence is connected to an external user directory:
   • e.g Jira, LDAP or Active Directory
   • Large user dataset: ~ 10k - 15k total users
   • Mixed licensing distribution: ~45% licensed users (6k ~ 7k users with "Can use Confluence" permission)
2. Navigate to: /admin/users/browseusers.action
3. In Find User, enter:

   *

4. Filter by Licensed users only
5. Click Search
6. Change page size:
   • Select Show 100

Expected Results

No duplicated users

Actual Results

One user is displayed multiple times within the same page

Notes

• After performing the steps above, modify the URL parameters directly in the browser:

  /admin/users/dosearchusers.action?showUnlicensedUsers=false&searchTerm=*&usernameTerm=&fullnameTerm=&emailTerm=&resultsPerPage=100&startIndex=0
  

  Then adjust:

  • Increase page size:

    resultsPerPage=200/500

  • Change offset:

    startIndex=100/500/1000

• Issue does not reproduce when showUnlicensedUsers=true

Workaround

• Using smaller page sizes (<100 results per page)