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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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None
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Affects Version/s: 9.2.12
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Component/s: Content - Attachments, Content - Page
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None
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1
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Severity 3 - Minor
Issue Summary
Hangul characters is not getting rendered properly in confluence when a .txt file is attached. The text shows as rectangle boxes in the preview.
Steps to Reproduce
- Create a UTF-8 encoded text file containing Korean characters, e.g.:
테스트2
Save it as KoreanTest2.txt with UTF-8 encoding.
- In Confluence, attach this .txt file to a page (via drag-and-drop or Attachments).
- On the page, click the attachment to open the preview (thumbnail/HD view).
- In the browser Developer Tools → Network tab, observe the calls to the document conversion REST API:
- GET /rest/documentConversion/latest/conversion/convertThumbnail/{attachmentId}/{version}
- GET /rest/documentConversion/latest/conversion/convertHD/{attachmentId}/{version}
- Result:
- The Document Conversion Sandbox receives and processes the request
- However, the convertHD (and/or thumbnail) REST request returns HTTP 415 Unsupported Media Type for this .txt attachment.
- The preview UI fails (or shows broken text)
Expected Results
Preview should display fine
Actual Results
- The preview UI fails (or shows broken text)

Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available