Issue Summary

While upgrading from confluence 9.x to Confluence 10.x via windows installer. Confluence is not working
 

Steps to Reproduce

1. download confluence stable build installers [9.2.7 and 10.0.2] from here https://www.atlassian.com/software/confluence/download-archives
2. install 9.2.7 using installer
3. complete the setup
4. stop the confluence service
5. start upgrade to 10.0.2 via installer
6. click on upgrade [check the previous installation directory]
7. you will see this error here - install4j.runtime.beans.actions.misc.RunExecutableAction Failed [screenshot in attachment]
8. click ignore
9. setup complete
10. browser opens : localhost:8090
11. cannot connect to server

Expected Results

confluence upgrade should work fine

Actual Results

confluence is not opening post upgrade

The below exception is thrown in the xxxxxxx.log file:

...

Workaround

1. Identify the name of the service that Confluence is installed as in Windows ( Control Panel > Administrative Tools > Services ).
2. Open a cmd prompt with the Administrator privileges and delete the service by running the command below:

   sc delete <confluence-service-name>
   

3. On the command prompt, change directory to the <CONFLUENCE-INSTALL>/bin, and reinstall the service:

   service.bat install Confluence
   

4. Start Confluence from the Services