Impersonate switch back to your account not working when impersonating Guests in Confluence Cloud

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    • Minor

      Issue Summary

      When impersonating a Guest user to access Confluence, the "Switch back to your account" pop-up is not presented, causing the user to get "stuck" in the impersonation. The avatar won't update for the impersonated user, giving the impression the impersonation didn't work.

      Steps to Reproduce

      1. Find a guest user within Admin Hub and open the user details
      2. Click "... > Impersonate user"
      3. Notice how the impersonation pop-up warning containing the "Switch back" link will no the presented, causing admins to be "stuck" in this experience without a clear path to revert back to your account.

      Expected Results

      Similar to when you impersonate another user, the pop-up window containing the "Switch back" action link should be presented when impersonating a guest.

      Actual Results

      There is no pop up displayed at this moment. After clicking on log in as user, you will not see the pop-up window containing the CTA to revert back to your account.

      Workaround

      • Click on the User's Profile Picture (Top Right)
      • Log out from Confluence and then login back with your user account

              Assignee:
              Unassigned
              Reporter:
              Leonardo H
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                Created:
                Updated: