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Type:
Bug
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Resolution: Unresolved
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Priority:
High
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Component/s: Organize - Move
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None
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3
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Severity 3 - Minor
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Warranty
Issue Summary
When a user attempts to move a page to a folder or space where a page with the same title already exists, the error experience is inconsistent across users with identical roles and permissions:
- Some users see a generic, non-descriptive error: "We're having issues moving this content"
- Other users (with the same role/permission set) correctly see a descriptive error indicating the conflict with the page title
Steps to Reproduce
- Try moving the a page from one folder to another where the page with same name exist
- User may end up viewing the error "We're having issues moving this content", or may see the conflict details
The results may vary between the users.
Expected Results
All users should consistently see a clear, descriptive error message indicating that the move failed due to a page title conflict in the destination folder/space.
Actual Results
Error messaging is inconsistent — some users see the specific conflict error while others see a generic error: "We're having issues moving this content", making it difficult to identify and resolve the root cause.
Workaround
There is no direct workaround for affected users to retrieve conflict details themselves. However, another user with equivalent move permissions can attempt the same page move — as some users are able to see the specific title conflict error, this can help identify the exact cause of the failure.