Public Confluence link shows fails to load and displays error "We can't find the public link"

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    • 1
    • Severity 3 - Minor

      Issue Summary

      A user with an expired tenant.session.token cookie (token expired) gets a misleading "We can't find the public link" error on a valid public Confluence link.

      In network calls we can see:
      POST /gateway/api/graphql/slow?q=SharedContentQuery:  does not apply the same anonymous fallback → returns 401

      Steps to Reproduce

      1. Log into Confluence and let the session token expire (after ~30 days, or simulate with an expired token)
      1. Without loading any other Confluence page (which would refresh the token), open a public Confluence link
      1. Observe the "We can't find the public link" error

      Expected Results

      Public links should load for all users. 

      Actual Results

      Public Confluence link shows fails to load and displays error "We can't find the public link"

      Workaround

      Open any normal logged-in Confluence page first (refreshes the token), then retry the public link. Or use Incognito.

              Assignee:
              Shangway Hsu
              Reporter:
              Rishabh
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                Created:
                Updated: