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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Permissions - Public Links
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None
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1
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Severity 3 - Minor
Issue Summary
A user with an expired tenant.session.token cookie (token expired) gets a misleading "We can't find the public link" error on a valid public Confluence link.
In network calls we can see:
POST /gateway/api/graphql/slow?q=SharedContentQuery: does not apply the same anonymous fallback → returns 401
Steps to Reproduce
- Log into Confluence and let the session token expire (after ~30 days, or simulate with an expired token)
- Without loading any other Confluence page (which would refresh the token), open a public Confluence link
- Observe the "We can't find the public link" error
Expected Results
Public links should load for all users.
Actual Results
Public Confluence link shows fails to load and displays error "We can't find the public link"
Workaround
Open any normal logged-in Confluence page first (refreshes the token), then retry the public link. Or use Incognito.