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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Page - Export - Word
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None
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Severity 3 - Minor
Issue Summary
When a Confluence page contains attachments that are not images (such as .csv, .txt, or .xlsx files), the "Export to Word" functionality fails with a generic "We are moving mountains" or "Something went wrong" error. The export only succeeds if these attachments are removed from the page.
Steps to Reproduce
- Attempt to export any page to Word with an attachment (... > Export > Export to Word).
Expected Results
The page should export to a .doc file successfully
Actual Results
The export fails, and the UI displays the message: "We are moving mountains"
The below exception is thrown in Splunk:
message: Word Export Failed org.jsoup.select.Selector$SelectorParseException: Did not find balanced marker at
Workaround
Remove all non-image attachments from the page before performing the Word export.