Exporting a page to Word fails when non-image files (CSV, TXT, XLSX) are attached.

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      When a Confluence page contains attachments that are not images (such as .csv, .txt, or .xlsx files), the "Export to Word" functionality fails with a generic "We are moving mountains" or "Something went wrong" error. The export only succeeds if these attachments are removed from the page.

      Steps to Reproduce

      1. Attempt to export any page to Word with an attachment (... > Export > Export to Word).

      Expected Results

      The page should export to a .doc file successfully

      Actual Results

      The export fails, and the UI displays the message: "We are moving mountains"

      The below exception is thrown in Splunk:

        message: Word Export Failed 
      
      org.jsoup.select.Selector$SelectorParseException: Did not find balanced marker at 

      Workaround

      Remove all non-image attachments from the page before performing the Word export.

              Assignee:
              Unassigned
              Reporter:
              Eduardo P
              Votes:
              2 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated: