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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Whiteboard
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None
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1
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Severity 3 - Minor
Issue Summary
Confluence sends "Content Created/Updated" email notifications that attribute actions to deactivated users. This occurs when a system-to-system (S2S) metadata update triggers a new version of a Whiteboard, and the system defaults to the last known modifier as the "actor," even if that user is deactivated and has not accessed the site.
Steps to Reproduce
- Have a Confluence Whiteboard originally created or last modified by a user who is now deactivated.
- A system-level event occurs (e.g., a parent page permission change, a move, or an internal metadata sync).
- The system generates a new version of the Whiteboard (S2S request).
- Observe the resulting email notification sent to watchers/users.
Expected Results
The notification should either:
- Identify the action as a system update.
- Not attribute the action to a deactivated user.
- Not trigger a "Created" notification for a board that has existed for a long time.
Actual Results
An email notification is sent stating "[User Name] created [Whiteboard Name]", where the user is deactivated. This causes significant security concerns for customers who believe a deactivated account has been compromised or reactivated.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available