Confluence Whiteboard notifications incorrectly attribute system-generated updates to deactivated users

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • Component/s: Whiteboard
    • None
    • 1
    • Severity 3 - Minor

      Issue Summary

      Confluence sends "Content Created/Updated" email notifications that attribute actions to deactivated users. This occurs when a system-to-system (S2S) metadata update triggers a new version of a Whiteboard, and the system defaults to the last known modifier as the "actor," even if that user is deactivated and has not accessed the site.

      Steps to Reproduce

      • Have a Confluence Whiteboard originally created or last modified by a user who is now deactivated.
      • A system-level event occurs (e.g., a parent page permission change, a move, or an internal metadata sync).
      • The system generates a new version of the Whiteboard (S2S request).
      • Observe the resulting email notification sent to watchers/users.

      Expected Results

      The notification should either:

      • Identify the action as a system update.
      • Not attribute the action to a deactivated user.
      • Not trigger a "Created" notification for a board that has existed for a long time.

      Actual Results

      An email notification is sent stating "[User Name] created [Whiteboard Name]", where the user is deactivated. This causes significant security concerns for customers who believe a deactivated account has been compromised or reactivated.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

       

              Assignee:
              Unassigned
              Reporter:
              Murakami [Atlassian Support]
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                Created:
                Updated: