Anonymous Users are unable to load macros on Public Pages

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    • 10
    • Severity 3 - Minor
    • 1

      Issue Summary

      Anonymous users are not able to view content from any of the add-ins/ native macros. 
      They are getting "Error loading Extension" error.

      Steps to Reproduce

      1. On a Confluence Cloud site with external sharing enabled, navigate to a space and enable Anonymous access (Space Settings → Permissions → Allow anonymous users to view this space).
      1. Create or open a page containing one or more Connect app macros — e.g., draw.io diagram, Children Display, or Include Page macro.
      1. Publish the page.
      1. Open the page in a private/incognito browser window (unauthenticated / anonymous session) — do not log in.
      1. Observe that one or more macros render with "Error loading the extension!" instead of their content.

      Expected Results

      Macros render correctly for anonymous users, consistent with logged-in user experience.

      Actual Results

      Macros intermittently fail with "Error loading the extension!"; browser console shows 401 Unauthorized

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Sanchita Raghuwanshi
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                Created:
                Updated: