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Type:
Bug
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Resolution: Unresolved
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Priority:
High
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Component/s: Extensibility - Macro
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None
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10
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Severity 3 - Minor
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1
Issue Summary
Anonymous users are not able to view content from any of the add-ins/ native macros.
They are getting "Error loading Extension" error.
Steps to Reproduce
- On a Confluence Cloud site with external sharing enabled, navigate to a space and enable Anonymous access (Space Settings → Permissions → Allow anonymous users to view this space).
- Create or open a page containing one or more Connect app macros — e.g., draw.io diagram, Children Display, or Include Page macro.
- Publish the page.
- Open the page in a private/incognito browser window (unauthenticated / anonymous session) — do not log in.
- Observe that one or more macros render with "Error loading the extension!" instead of their content.
Expected Results
Macros render correctly for anonymous users, consistent with logged-in user experience.
Actual Results
Macros intermittently fail with "Error loading the extension!"; browser console shows 401 Unauthorized
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available