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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Macros - Jira (Legacy) and Jira Charts, Macros - Jira Issues
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None
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1
Description:
Background:
Following the automatic Jira Legacy macro → Jira Work Items macro conversion, the zero-results empty state behaviour changed in a way that is misleading to end users.
Previous behaviour (Jira Legacy macro):
When a valid JQL query returned zero issues, the macro rendered a clean table with column headers and an explicit "No issues found" message — clearly communicating that the query was valid but returned no matches.
Current behaviour (Jira Work Items macro):
The macro now displays:
"We couldn't find anything matching your search — Try again with a different term"
This implies the query itself is broken rather than simply returning zero results.
Steps to Reproduce:
- Add a Jira Work Items macro to a Confluence Cloud page
- Enter a valid JQL query that returns zero issues
- Save and view the page
- Observe the rendered empty state
Expected behaviour:
A clear, table-style empty state with an explicit message such as "No issues found" or "No issues match this query" — making it clear the query is valid.
Actual behaviour:
A large placeholder message that implies the query is invalid or incorrectly entered.
Business Impact:
- Customers using Confluence for release notes with multiple lines of business rely on zero-results being a normal, expected state
- Current wording causes end-user confusion — users interpret it as a query error rather than an empty result set
Proposed Solutions (either would resolve):
- Restore the previous zero-count table format (showing 0 issues with the Jira filter link), or
- Update the empty state message to clearly communicate "no matching issues exist" (e.g. "No issues match your query")