Jira Work Items macro: Restore clear "No issues found" empty state when valid JQL returns zero results

XMLWordPrintable

    • 1

      Description:

      Background:
      Following the automatic Jira Legacy macro → Jira Work Items macro conversion, the zero-results empty state behaviour changed in a way that is misleading to end users.

      Previous behaviour (Jira Legacy macro):
      When a valid JQL query returned zero issues, the macro rendered a clean table with column headers and an explicit "No issues found" message — clearly communicating that the query was valid but returned no matches.

      Current behaviour (Jira Work Items macro):
      The macro now displays:

      "We couldn't find anything matching your search — Try again with a different term"

      This implies the query itself is broken rather than simply returning zero results.

      Steps to Reproduce:

      1. Add a Jira Work Items macro to a Confluence Cloud page
      1. Enter a valid JQL query that returns zero issues
      1. Save and view the page
      1. Observe the rendered empty state

      Expected behaviour:
      A clear, table-style empty state with an explicit message such as "No issues found" or "No issues match this query" — making it clear the query is valid.

      Actual behaviour:
      A large placeholder message that implies the query is invalid or incorrectly entered.

      Business Impact:

      • Customers using Confluence for release notes with multiple lines of business rely on zero-results being a normal, expected state
      • Current wording causes end-user confusion — users interpret it as a query error rather than an empty result set

      Proposed Solutions (either would resolve):

      1. Restore the previous zero-count table format (showing 0 issues with the Jira filter link), or
      1. Update the empty state message to clearly communicate "no matching issues exist" (e.g. "No issues match your query")

              Assignee:
              Unassigned
              Reporter:
              Tanya -
              Votes:
              1 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated: