Request Type is set to "None" when bulk creating JSM tickets from a Confluence table, even if "Use request type fields" is enabled.

XMLWordPrintable

    • 1
    • Severity 3 - Minor

      Issue Summary

      Request Type is set to "None" when bulk creating JSM tickets from a Confluence table, even if "Use request type fields" is enabled.

      Steps to Reproduce

      1. Select all rows and choose "Create Jira work items".
      2. In the configuration, select a JSM project and an issue type.
      3. Map the table columns to Jira fields and save.
      4. In the "Edit work items" screen, toggle "Use request type fields" to ON.
      5. Select "Create all".
      6. Check the created tickets in Jira Service Management.

      Expected Results

      The created tickets should have the appropriate Request Type assigned based on the configuration or the mapping.

      Actual Results

      The "Request Type" field is shown as "None" in the created JSM tickets.

      Workaround

      Currently, the Request Type must be manually updated in Jira after the bulk creation, or tickets must be created individually to ensure the Request Type is correctly applied.

              Assignee:
              Mario Aguilar
              Reporter:
              Akiyama
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: