When collaborative editor snapshot is unavailable, live page content is emptied

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    • Severity 2 - Major

      Issue Summary

      Total data loss occurs on live pages with version history showing no reflection of deletions.

      Steps to Reproduce

      Not directly replicable on a test instance

      Symptoms a user would observe:

      1. Open a previously-populated Live Page → page renders empty.
      1. Open Version History → no recent versions, page appears to be at version=1 with lastmoddate predating the wipe.
      1. No "you've been disconnected" toast (user was not actively editing at the moment of reset).

      Expected Results

      We should expect that collaborative editor snapshot is available, or if not, we should fallback to the existing content rather than wiping the content.

      Actual Results

      The contents of the live page are deleted, leaving an empty page.

      Workaround

      No known workaround.

              Assignee:
              Unassigned
              Reporter:
              Benjamin Wang
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                Created:
                Updated: