Public Link settings page fails to load if the person who enabled the link has been deleted

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    • 1
    • Minor

      Issue Summary

      Public Link settings page throws an error if a page within the space has a Public Link enabled by a user who has since been deleted from the site.

      Steps to Reproduce

      1. Create a page in a space and enable Public Link for that page.
      2. Verify the Public Link is active and the settings page for the space (Space Settings > Space access -> Public Links) loads correctly.
      3. Delete the user account that originally enabled the Public Link from the Atlassian site.
      4. Navigate to Space Settings > Space access -> Public Links for that space OR Settings -> Secutiry -> Public Links

      Expected Results

      The Public Link settings page should load successfully. The "Turned on by" column should ideally show "Former User" or remain blank without breaking the UI.

      Actual Results

      The page fails to load or throws a generic error.

      Something went wrong on our end
      The issue should resolve on its own. In the meantime, you can check the status page.
      There may be a known incident reported related to this error . If it keeps happening, ask your admin to contact our support team and give them:
      Hash: XXXXXX

      Browser console logs indicate a failure to retrieve account details.

      TypeError: Cannot read properties of null (reading 'displayName') 

      Workaround

      1. Contact support to identify the affected page(s) where the enabler has been deleted.
      2. Disable the Public Link for those specific pages.
      3. The Public Link Settings page will now load.

              Assignee:
              Shangway Hsu
              Reporter:
              Amin A.
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                Created:
                Updated:
                Resolved: