Analytics Permissions page times out on sites with a large number of groups

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    • Major

       

      Issue Description:

      The site-level Analytics Permissions page (/wiki/analytics/permissions) becomes unresponsive and eventually times out on tenants with a large number of groups. After loading for several minutes, an error message is displayed and the page requires a full reload. This prevents admins from viewing or modifying analytics permission settings.

      Steps to Reproduce:

      1. Navigate to a Confluence Cloud site that has a large number of groups (e.g., 10,000+)
      2. Go to AnalyticsPermissions (/wiki/analytics/permissions)
      3. Wait for the page to load
      4. Attempt to add or remove group permissions

      Expected Result:

      The page loads within a reasonable time and allows admins to manage analytics permissions without errors.

      Actual Result:

      The page hangs during loading, eventually displays an error message, and requires a reload. No permission changes can be saved.

      Impact:

      • Site admins are unable to manage analytics permissions via the UI
      • No public REST API is available as an alternative workaround
      • Affects any tenant with a sufficiently large number of groups

      Workaround:

      • Attempt to remove permissions in small batches (a few groups at a time) before the page times out
      • If that fails, backend intervention is required to clear the stored restrictions

       

              Assignee:
              Unassigned
              Reporter:
              Tanya -
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                Created:
                Updated:
                Resolved: