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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Space - Team Calendar
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None
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Severity 3 - Minor
Issue Summary
Users are unable to load calendar events in Confluence Cloud when their account timezone is set to Egypt. The UI displays an error “unable to load events of <calendar-name>” along with a hash and trace value, and the corresponding API call fails with a 500 Internal Server Error.
Steps to Reproduce
- Go to Atlassian account preferences:
https://id.atlassian.com/manage-profile/account-preferences - Set the timezone to Egypt
- Now Attempt to load/view calendar events
- Observe the error on the UI
- Capture HAR logs and check the failing request:
/wiki/rest/calendar-services/1.0/calendar/events.json?subCalendarId=xxxxxxxxxNote: This might not happen for every calendar
Expected Results
- Calendar events should load successfully regardless of the user’s timezone setting
- API request should return a 200 OK response with event data
Actual Results
- UI displays error: “unable to load events of <calendar-name>” with hash and trace ID
- HAR logs show 500 Internal Server Error for the calendar events API
- Issue consistently occurs when timezone is set to Egypt
Workaround
- Change the timezone in account preferences to an alternative timezone with the same offset (e.g., GMT+2)
- After updating the timezone, calendar events load as expected