Moving pages fails with QueryTimeoutException

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Medium
    • Component/s: Organize - Move
    • None
    • 2
    • Minor

      Issue Summary

      Users may encounter a 500 Internal Server Error when attempting to move groups of pages or page trees between Confluence spaces. The underlying cause is a QueryTimeoutException during the useMovePageHandlerMovePageAppendMutation GraphQL mutation.

      Steps to Reproduce

      1. Select a page or a page tree containing multiple child pages in a Confluence Cloud space.
      2. Attempt to move the selected pages to a different destination space or within the same space.
      3. Observe the network response for the useMovePageHandlerMovePageAppendMutation request.

      Expected Results

      The move pages should be successfully relocated to the destination space without timing out.

      Actual Results

      The request fails with a QueryTimeoutException (HTTP 500) and the message:

      org.springframework.dao.QueryTimeoutException: could not execute batch. 

      Workaround

      • Timeouts of this nature can sometimes be caused by transient database load or race conditions; performing a retry of the move operation at a later time may allow it to complete successfully.
      • If the pages are being moved within the same space, attempt the "Reorder pages" function in Space Settings as an alternative.

              Assignee:
              Unassigned
              Reporter:
              Avrahm K [Atlassian Support]
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                Created:
                Updated: