Long-running Legacy Content report get stuck in loading in the UI

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    • Severity 3 - Minor

      Issue Summary

      We can observe that for huge spaces, the report may have already finished and the file uploaded, however the User Interface still show as running, with the download option not available. 

      Steps to Reproduce

      1. Select a big space, for instance, with ~45000 contents
      2. Go to Space Settings > General > Legacy Content
      3. Select Pages and trigger the "Export to CSV"

      Expected Results

      We can observe the report running for some time (longer due to the size of the space) but eventually we will see that it had finished, showing "Your exported zip file is ready to go!" and the "Download CSV" button is enabled.

      Actual Results

      The UI remains stuck and the "Download CSV" is not enabled.

      Refreshing the page does not show the option also

      Workaround

      Currently there is no Customer workaround for this behavior. 

      Please Contact Support Team to provide the report file. 

              Assignee:
              Unassigned
              Reporter:
              Murakami [Atlassian Support]
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                Created:
                Updated:
                Resolved: