Issue Summary

Confluence analytics no longer display names for external/guest users (qm:* account IDs), showing blank names instead. This affects guest activity metrics, making it hard to identify specific external participants. Internal users' names still display correctly.

Steps to Reproduce

1. Access Confluence analytics (e.g., page or space analytics) for content with activity from both internal (licensed) users and external/guest (qm:*) users.
2. Observe the user list or activity breakdown within the analytics view.

Expected Results

• Internal users: Names display correctly.

• Guest/external users: Activity is counted, and their display names are shown.

Actual Results

• Internal users: Names display correctly.

• Guest/external users: Activity is counted, but their names are blank.

• Reason: The analytics relies on APIs designed only for licensed Confluence users. Guest users are stored in a separate directory (qm: IDs) and are not resolved by these APIs, leading to blank names. There is currently no API to resolve qm: IDs to display names.

The below exception is thrown in the xxxxxxx.log file:
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N/A – This is a data resolution/API limitation, not an application error. No specific stack trace.

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Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.