Confluence cloud XHTML storage transformation

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      Problem Definition

      • After migration from DC to Cloud editing the pages in new editor result in following error due to new editor cannot convert the page automatically to compatible version for Cloud.
      stack: com.atlassian.confluence.content.render.xhtml.XhtmlException: RuntimeException occurred while performing an XHTML storage transformation (Unhandled start tag, shouldn't have got to here span, handled tags are : [sub, strong, code, samp, dl, h1, del, hr, h2, h3, h4, h5, h6, sup, dt, br, ul, ol, a, b, blockquote, strike, em, i, ins, p, s, u, cite, li])

      Current behavior

      • Page cannot be edited and saved on cloud
      • Error in browser console
      Error processing value: <div class="error fatal-render-error">Error: RuntimeException occurred while performing an XHTML storage transformation (Unhandled start tag, shouldn't have got to here span, handled tags are : [sub, strong, code, samp, dl, h1, del, hr, h2, h3, h4, h5, h6, sup, dt, br, ul, ol, a, b, blockquote, strike, em, i, ins, p, s, u, cite, li]) If this keeps happening, pass this information to your admin, who should contact support. Trace: 112233.</div> isn't a valid JSON

      Suggested Solution

      • Automatic conversion of page to new editor compatible on cloud.

      Workaround

      • Restore the page to previous version
      • Duplicate the page to fix the issue.

              Assignee:
              Unassigned
              Reporter:
              Venkatesan
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: