Confluence database version history is showing versions that are older than 30 days

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • Component/s: Whiteboard
    • None
    • 1
    • Severity 3 - Minor
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      Development team has confirmed that Confluence is incorrectly displaying a version that is more than 30 days old. Because this data exceeds our standard retention period, it is no longer available on our side. It appears the system is misreporting this specific version information.

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      Development team has confirmed that Confluence is incorrectly displaying a version that is more than 30 days old. Because this data exceeds our standard retention period, it is no longer available on our side. It appears the system is misreporting this specific version information.

      Issue Summary

      When we click on a particular version of the database to restore it, the page goes into an infinite loading state.

      Steps to Reproduce

      1. Go to the database.
      2. Click on “…” → Version history.
      3. Click on the version that is more than 30 days old.

      Expected Results

      The version should load successfully in the preview.

      Actual Results

      • The preview page goes into infinite loading.
      • The GET call to canvas (/gateway/api/canvas/api/_internal/collab/...)API gives 404 (Not Found).
      • Restore as new database option does not work.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Pronil Halder
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                Created:
                Updated: