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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Macros - Jira Issues
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None
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1
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1
Summary
Enhance the error messaging displayed by the Jira work item macro in Confluence Cloud when a user does not have access to the Jira product, replacing the below message with a clear permission-related notification.
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Current Behavior:
The current “no results” message may be misleading for users who lack Jira permissions. This can result in:
- Confusion about whether the issue exists
- Additional troubleshooting effort by users and administrators
- Increased support requests to validate data availability
Expected Behavior:
Update the Jira work item macro behavior to detect when a user lacks Jira product or issue-level permissions and display a contextual message, such as:
- “You don’t have permission to view this Jira issue.”
- “Access to Jira is required to view this content.”