There are some use cases when it is expected to have pages using macros that are not installed or expired:

• Pages migrated from other environments and not yet edited on the new environment;
• Macros that will be replaced by another macro.

These macros appear as 'unknown macro' on the legacy editor, and as 'Error loading the extension! on the Cloud Editor.

Non-skilled users could edit the page when using the Legacy Editor, copy the content inside the 'unknown macro' and paste outside of the macro, does preserving the data.

With the Cloud editor, this is not possible, as it only shows 'Error loading the extension!' 

Notes:

• Non-skilled users does not know how to get the data from the "Storage Format";
• It is no longer possible to use the "View Source" option - https://jira.atlassian.com/browse/CONFCLOUD-82079;
• Due to the Legacy Editor deprecation, it will not be possible to use the Legacy Editor to get the content after April/2026