The image files on exported PDF file show "preview unavailable" when IP allowlisting is configured.

XMLWordPrintable

    • Severity 3 - Minor
    • 19

      Issue Summary

      When exporting a Confluence page to PDF with IP allowlisting enabled, image files on the exported PDF display as "preview unavailable" instead of rendering correctly.

      Steps to Reproduce

      1. Configure IP allowlisting on the Confluence Cloud site.
      2. Create or open a Confluence page that contains image attachments.
      3. Export the page to PDF.
      4. Open the exported PDF file.

      Expected Results

      All images embedded in the Confluence page should be visible and rendered correctly in the exported PDF file

      Actual Results

      Images in the exported PDF display as "preview unavailable" instead of the actual image content.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Takeshi Muramatsu
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated: