Issue Summary

Users are unable to download files displayed in the Attachments macro added to a knowledge base article when using a multiple help center feature.

We couldn't find what you're looking for

We looked everywhere, but it doesn't exist. It may have been deleted. Unless, of course, the URL has a typo in it.

Steps to Reproduce

Requirements:

• Have a multiple help center created on your JSM Portal (follow these steps: Create and manage help centers)
• Link a knowledge base to your JSM project (follow these steps: Set up your knowledge base)
• Add the Attachments macro to one of your pages. (Follow these steps: Insert the attachments macro)
• Upload a file to your page.

How to reproduce

1. Go to your JSM Portal
2. Select a different help center (not the /servicedesk/customer)
3. Search for the KB page that has the attachments macro added to it
4. Click to download one of the files

Expected Results

Download the file.

Actual Results

User is redirected to the Confluence space.

Workaround

• Right click on the link and Open it in a New Tab
• Or, Right click on the file link and click Save As.