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  1. Confluence Cloud
  2. CONFCLOUD-82712

Incorrect 'from' addresses with inline comment reaction notifications

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      Issue Summary

      When users react to inline comments, email notifications are sent with incorrect 'from' addresses.

      For example, if User B reacts to User A's inline comment, User A receives an email that appears 'from' User A.

      This confuses users, as the email is a notification of their own action, leading them to ignore it.

      Note: Users don't have the Notify on my actions setting enabled.

      Steps to Reproduce

      1. Disable the Notify on my actions setting.
      2. Create an inline comment as User A.
      3. User B reacts to the comment.
      4. User A receives an email from User A regarding the reaction from User B.

      Expected Results

      All other notification emails are sent 'from' the user who performed the action.

      Actual Results

      Email notifications from inline comment reactions come 'from' the user who left the comment, not the user who reacted.

      Workaround

      There is currently no known workaround. A solution will be provided here when available.

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          Avrahm K [Atlassian Support]

              Unassigned Unassigned
              41ad17c9dce0 Avrahm K [Atlassian Support]
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                Created:
                Updated: