Summary

Enterprise customers need a way to verify whether a user has ever been a licensed (paid) user across multiple sites, beyond the current audit log retention limits (180 days for organization logs, 12 months for product logs).

Environment / Context

• Product: Confluence Cloud Enterprise
• Customer environment: Large enterprise with 150+ Confluence sites under a single organization
• Current limitation: Audit logs in Admin Hub (organization level) retain 180 days, product-level audit logs retain up to 12 months.
• Use case: Customers must confirm whether an account was ever a paid user to comply with Atlassian’s guest user policy (guests cannot be current or past paid users).

Current behavior

• Admins can only check up to 180 days of history in organization audit logs.
• Product audit logs provide up to 12 months, but must be checked site by site, which is impractical at enterprise scale.
• No official method exists to verify license history beyond these retention limits.

Expected behavior

• Provide a centralized and scalable way for Enterprise admins to check whether a user was ever a licensed (paid) user across all sites in the organization, ideally with longer retention (multi-year) or unlimited historical tracking.
• Ability to search or report at the organization level, without manually reviewing hundreds of site-level logs.

Business impact

• Enterprise admins cannot realistically confirm past paid status across 100+ sites, making compliance with Atlassian’s guest user policy difficult.
• This creates operational risk, as admins may inadvertently register a former paid user as a guest, leading to policy violations.
• Customers are concerned about audit/compliance readiness and license governance.

Workaround

• Admins can export product audit logs (per site) up to 12 months and maintain them externally, but this is not practical with hundreds of sites.
• Organization audit logs cover only 180 days and are insufficient for the required historical checks.

Additional notes

• Customer feedback: “With more than 150 sites, it is impossible to check 12 months of product audit logs manually.