Issue Summary

When accessing the "Summarize Changes" we receive the message "Atlassian Intelligence can’t provide a response right now. Read more in our support documentation."

Steps to Reproduce

• Issue observed on a Page or blog that does not have changes on the last versions;
• Access the blog or page using the Admin Key
• Open Developer Tools and hit the "Summarize" button - you should observe the message "Atlassian Intelligence can’t provide a response right now. Read more in our support documentation."
• Observe that the request /gateway/api/assist/api/ai/v2/ai-feature/confluence-quick-summary response is "ANSWER_UNAVAILABLE_FOR_CONTENT";
• Now, hit the "Summarize Changes" button - You should receive the same message
• Observe request /gateway/api/assist/api/ai/v2/ai-feature/confluence-content-catchup, same "ANSWER UNAVAILABLE_FOR_CONTENT"
• Edit space permission and add yourself with all view permission
• Stop using Admin Key
• Refresh the page and hit "Summarize"

Expected Results

"Summarize" and "Summarize Changes" should work

Actual Results

"Summarize" works fine, but the "Summarize Changes" remains wrong.
HAR file now shows "INTERNAL_SERVER_ERROR".

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

Note

The issue does not occur for all pages/blogs. For the page where the issue was occurring, we could observe that the request  PageCatchupVersionDiffWrapperComponentPageCatchupMetadataQuery was returning:
"lastVisitTimeISO": null,
"hasVersionChangedSinceLastVisit": false

Answer_unavailable_for_content retrieved from cache, internal_server_error when the call is not successful