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  1. Confluence Cloud
  2. CONFCLOUD-82595

File uploads to Confluence Database 'media and files' columns fail for all file types with a 'content could not load' error

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Database
    • None

      Issue Summary

      Uploading any file type (e.g., XLSX, TXT, PNG, image files) to the "media and files" column in a Confluence Database fails. The upload either hangs indefinitely or eventually displays a "content could not load" error. This occurs regardless of file type or size, and uploading the same files directly to a Confluence page works as expected.

      Steps to Reproduce

      1. Open a Confluence Database with a column of type "media and files".
      2. Attempt to upload a file (e.g., XLSX, TXT, PNG, or image) to the "media and files" column.

      Expected Results

      The file should upload successfully and be accessible from the database entry, just as it would be when uploading directly to a Confluence page.

      Actual Results

      The upload process either hangs indefinitely or eventually fails with a "content could not load" error.

      This occurs for all tested file types (XLSX, TXT, PNG, image).

      Uploading the same files directly to a Confluence page works without issue.
      The below exception is thrown:

      We couldn't load this content
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              697bc1f98354 Cory Ortega (Inactive)
              c12b62758061 David WS Ingty
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                Created:
                Updated:
                Resolved: