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  1. Confluence Cloud
  2. CONFCLOUD-82578

Infinite loading when executing page list summary function

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      Issue Summary

      When hovering over the left-side page menu, Atlasian Intelligence auto-enables the page summary. If the page contains text with underscores (_) at the top, enclosed between shebang markers (e.g. – =========================== before and after the text), the AI snippet banner fails to load, causing the browser to hang indefinitely until the tab is closed.

      Steps to Reproduce

      1. Create a page with text at the top containing underscores, enclosed between shebangs such as:
        • -- ================================
          -- some_text_with_underscores
          -- ================================
      1. Hover the mouse over the left-side page menu.

      Expected Results

      • AI Snippet page summary should display.

      Actual Results

      1. AI snippet page summary will show "Atlassian Intelligence is working..." 
      2. AI snippet banner hangs and never loads.
      3. Page becomes unresponsive, requiring the browser tab to be closed and reopened.

      Workaround

      1. Remove or replace underscores (_) with hyphens .
      2. If underscores must remain, change the shebang from:
        • -- ================================
          -- some_text_with_underscores
          -- ================================
        • To:
        • -- ------------------------------
          -- some_text_with_underscores
          -- ------------------------------

        1. Screenshot 2025-08-20 at 2.38.20 pm.png
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          Shahid Qureshi
        2. image-2025-08-20-15-18-47-769.png
          31 kB
          Shahid Qureshi
        3. Screenshot 2025-08-20 at 2.38.33 pm.png
          41 kB
          Shahid Qureshi

              6836fd66e492 Michael Sommer
              4dda4ee2e077 Shahid Qureshi
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                Created:
                Updated: