Issue Summary

When users without Analytics permission access the "Feature Usage" section within Confluence Cloud's Mission Control, they encounter a generic loading error instead of a clear indication of a permission issue. This behavior is not explicitly documented as an intended specification.

Description

Customers accessing the "Mission Control" administrative area in Confluence Cloud, specifically the "Feature Usage" (機能の使用状況) section, experience a loading error if they do not possess the necessary Analytics permission. This error persists until Analytics permission is explicitly granted.

While it is understood that the "Feature Usage" section relies on analytics data and thus logically requires Analytics permission for access, the current user experience is suboptimal. The display of a generic "loading error" is misleading and does not clearly inform the user that the issue is due to insufficient permissions. This leads to confusion, frustration, and increased support inquiries as users are unable to diagnose the root cause of the display issue.

Furthermore, existing documentation does not clearly state that Analytics permission is a prerequisite for viewing the "Feature Usage" section of Mission Control, nor does it describe the specific "loading error" behavior when permissions are absent.

Steps to Reproduce:

1. Navigate to the Analytics Permissions page: https://<your-confluence-cloud-site>.atlassian.net/wiki/analytics/permissions (replace <your-confluence-cloud-site> with your actual site URL, e.g., yourcompany.atlassian.net).
2. Ensure that Analytics permission is NOT granted to the group(s) of the user(s) who will observe the issue (or to all groups).
3. Access the Confluence settings, then go to the "Mission Control" panel.
4. Observe the "Feature Usage" section on the Mission Control page, where "Loading error" will be displayed (refer to the attached screenshot).

Suggested features

Customers suggest the following improvements to enhance clarity and user experience:

1. Clearer Error Messaging: Replace the generic loading error with a specific message indicating "Permission Denied" or "Analytics Permission Required" when a user lacks the necessary permission to view the "Feature Usage" section.
2. Improved UI/UX for Permission Lapses: If possible, consider graying out, hiding, or displaying a clear "Permission Required" overlay on the "Feature Usage" section when the logged-in user does not have Analytics permission, rather than allowing a loading error to occur. This provides a more intuitive experience.
3. Enhanced Documentation: Explicitly document in relevant Confluence Cloud support articles and feature guides that Analytics permission is required for the "Feature Usage" section within Mission Control, and clarify the expected behavior (e.g., specific error message or UI state) when this permission is missing.

Expected outcome

Implementing these suggestions would:

• Significantly reduce user confusion and frustration when encountering the "Feature Usage" loading error, as the cause would be immediately clear.
• Decrease the volume of support requests related to this specific permission-based display issue.
• Improve the overall user experience and transparency of Confluence Cloud's administrative analytics features and their permission dependencies.
• Ensure that users have clear guidance on how to enable access to these features, fostering greater self-service and reducing reliance on support.