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  1. Confluence Cloud
  2. CONFCLOUD-82009

Product Link fixing feature not working on large Confluence migrator

      Issue Summary

      Confluence product link fixing doesn't work on large Confluence migrator. Product Links menu reports an error. When downloading history reports on confluence, the error message column reads:

      We couldn't complete this task

      Migration direction is DC to cloud

       

      This is reproducible on Data Center:

      Steps to Reproduce

      • Run Product Link Fix on Confluence instance

      Expected Results

      Links are fixed

      Actual Results

      After spending a long time to execute, the tool shows an error and stopped.

      id: "f7a19862-0000-43fa-xxxx-064008232bd0"status: "ERROR"error:
      error: "CONFLUENCE_TASK_ERROR"description: "We couldn't complete this task"details: "We’ve encountered an error when updating links in Confluence. If this problem persists, contact Atlassian Support."

      Workaround

      • There is no known workaround at this time. Contact Atlassian Support.

            [CONFCLOUD-82009] Product Link fixing feature not working on large Confluence migrator

            jchen7 made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            Tapan Parikh made changes -
            Status Original: Ready for Development [ 10049 ] New: In Progress [ 3 ]
            Matthew Hunter made changes -
            Labels New: RIBS-SHORT
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Rebekkah Dorhout made changes -
            Due Date New: 19/Jul/2025
            Bugfix Automation Bot made changes -
            Priority Original: Medium [ 3 ] New: High [ 2 ]
            Jinmo Yi (이진모) made changes -
            Security Original: Reporter and Atlassian Staff [ 10751 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            Support reference count New: 1

              3e1f0b1af06e jchen7
              9373a1f8e955 Jinmo Yi (이진모)
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: