iOS app exits unexpectedly on large pages

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    • 3
    • Severity 2 - Major
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      Our team is actively investigating this behaviour. We are currently implementing short-term solutions to address the most significant contributors to the issue, while also pursuing longer-term improvements to optimise the app’s overall memory usage.

      Our team will update this ticket as improvements are released in new versions of the app.

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      Our team is actively investigating this behaviour. We are currently implementing short-term solutions to address the most significant contributors to the issue, while also pursuing longer-term improvements to optimise the app’s overall memory usage. Our team will update this ticket as improvements are released in new versions of the app.

      Issue Summary

      Users of the Confluence iOS app may experience increased memory usage when loading pages containing substantial amounts of content. In some cases, this elevated memory consumption can result in the app being terminated by iOS.

      Steps to Reproduce

      There are no specific, consistent steps to reproduce this issue. However, it is most commonly observed when viewing pages with an extensive amount of content - particularly those containing large panels, code blocks, or numerous media attachments.

      Expected Results

      The app continues to function normally.

      Actual Results

      The app can unexpectedly close in some circumstances, which occurs when iOS terminates the app due to high memory usage.

      Workaround

      There is no specific workaround available.

            Assignee:
            Unassigned
            Reporter:
            Julian Lloyd-Phillips
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              Created:
              Updated: