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Type:
Bug
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Resolution: Invalid
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Priority:
High
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Component/s: Space - Import from other tools (3rd party)
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2
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Major
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Warranty
Issue Summary
Import via HTML is failing to complete successfully. There are a few ways it can fail which have been noticed by customers and us internally:
- Import failing with error `No HTML/CSV found for title <aPageTitle>` reference
- Import failing with error `No html files were found in the zip file` reference
- Import succeeds with empty space or empty files, splunk shows the error `No html files were found in the zip file; sending task failure via callback for taskId=`
Steps to Reproduce
- Upload zip files attached to this issue
- You may receive an email notifying you of an error
- The space and pages may be created although with empty pages.
- You can see errors in splunk for the given files
Expected Results
Import succeeds with pages filled in
Actual Results
Error when I tried to use HTML import
{"accountId":"6310f07355b0a9e29f1afeb0","application":"HTML","baseUrl":"https://pug.jira-dev.com","cloudId":"DUMMY-a5a01d21-1cc3-4f29-9565-f2bb8cd969f5","ec2":{"sn":"cc-migration--stg-east--b84c8e0bfee2ed92fad09611042a4c5a297b63bf--2025-05-28-07-59-utc--a2muno83t72a9g4q--ec2","hn":"ip-10-176-113-64","ip":"10.176.113.64","id":"i-0d3fb9ab694656979","az":"us-east-1d"},"edition":"premium","env":"stg-east","filestoreId":"ce6cc762-d4c5-4854-88a9-71fdab75e529","level":"ERROR","logger_name":"io.atlassian.micros.instant.service.sqs.handlers.importer.prepareMetadata.PrepareMetadataHandler","m":{"sv":"b84c8e0bfee2ed92fad09611042a4c5a297b63bf","si":"cc-migration","di":"a2muno83t72a9g4q","g":"X2CProc","t":"application"},"message":"No html files were found in the zip file; sending task failure via callback for taskId=f71079e9-82ba-4f80-b098-1f0cbec2446d","micros_container":"cc-migration","schema":"PrepareMetadata","taskId":"f71079e9-82ba-4f80-b098-1f0cbec2446d","thread_name":"pool-29-thread-5","time":"2025-05-28T17:10:12.654899856Z","traceId":"74c9b9660b014167ba1c724d3dc75cef"}
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- mentioned in
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