500 Internal Server Error When Using Jira Report Template in Confluence

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    • 18
    • Severity 3 - Minor
    • 8

      Issue Summary

      When attempting to create a Confluence page using the Jira Report template and selecting the Change Log option, a 500 Internal Server Error is returned after selecting a Jira project. No further action is possible, and the report cannot be generated.

      Steps to Reproduce

      1. Go to Confluence and click "Create Page."
      2. Select the "Jira Report" template.
      3. Choose the "Change Log" report option.
      4. Select a Jira project from the dropdown list.
      5. Observe the error.

      Expected Results

      Page is generated successfully using issues from the selected Jira project.

      Actual Results

      UI Message: We can't create that blueprint right now.

      Alternative UI Message: We couldn't load the template Try refreshing the page.

      A 500 Internal Server Error occurs and the page becomes unresponsive.

      errorMessage: "Cannot parse contentTemplateId: jirareports-changelog-static"
       

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Matthew Phua
            Reporter:
            Nitika Arora
            Votes:
            20 Vote for this issue
            Watchers:
            30 Start watching this issue

              Created:
              Updated:
              Resolved: