The customer is seeking the capability to integrate a monitoring tool within Confluence Cloud. This tool would proactively log errors encountered by users, allowing a site administrator to review them. This approach would reduce the need for users to manually report issues.

Objectives:

1. Evaluate Service Quality and Reliability: Assess the overall performance and dependability of the service provided by Confluence.
2. Enhance Response Times: Enable faster responses to issues by detecting them before users report them manually.
3. Efficient Error Resolution: Facilitate the quick identification and resolution of potential errors or plugin issues.

Benefits:

Implementing such visibility would empower the customer to take proactive measures and be aware of potential issues before they escalate. This proactive approach would enhance overall user satisfaction and system reliability.