The Inbound and Outbound data under Linked Content of Page Analytics not updating

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • Component/s: Analytics
    • None
    • 3
    • Severity 3 - Minor
    • 0

      Issue Summary

      The Inbound and Outbound stats (such as Total Clicks, CTR) under Linked Content of Page Analytics is Showing as Zero for customers instance and doesn't update even after clicks.

      Steps to Reproduce

      1. Create a page
      2. Use "Link" macro/menu to insert link
      3. Insert a page's full web URL from address bar with a display text.
      4. Publish the page
      5. Click on the links a few times
      6. Check "Linked Content" page analytics and looks at metrics such as Total Clicks and CTR.

      Expected Results

      Values for 'Total Clicks' and 'Average click-through rate' for the links should be updated.

      Actual Results

      The count/values remains 0 if we select any time range.

      Workaround

      We recommend the below options for adding links to the page to get the Linked Content updated:

      • Directly copy the full web URL from the address bar and paste it to the page.
      • Add the full web URL (from the address bar) via the Insert Link macro without any display text.

            Assignee:
            Unassigned
            Reporter:
            Jagriti
            Votes:
            3 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated: