Large word document fails to import

XMLWordPrintable

    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • Component/s: Page - Import
    • None
    • 4
    • Minor

      Issue Summary

      Large word documents which are well within the allowed 100MB limit as mentioned in our public document but user gets error message indicating: "The file cannot be imported due to an incorrect file type, password protection, or read-only status."

      This is due to the number of attachments in the file.
      If the word doc has too many attachments, it will cause a rate limiting error, as there is a limit on the amount of images a Word document can have when importing.

      Steps to Reproduce

      The issue is replicable in our test sites.
      Download the docx file with lots of attachments
      Create a new page in your test site --> import a word doc, select the downloaded file and let it upload.
      It will throw the same error as mentioned in the summary.

      Expected Results

      The file should get imported as it is within 100MB.

      Actual Results

      Throws below error:

      "The file cannot be imported due to an incorrect file type, password protection, or read-only status."

      Workaround

      Currently the workaround could be to split the file into smaller parts.

              Assignee:
              Unassigned
              Reporter:
              Sanchita Raghuwanshi
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                Created:
                Updated: