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  1. Confluence Cloud
  2. CONFCLOUD-80784

The Confluence Cloud Database feature fails to load content after an extended wait, leaving users stuck on the "Currently connecting" screen.

      Issue Summary

      The Confluence Cloud Database feature is experiencing an issue where content fails to load successfully even after an extended wait time. When users attempt to connect a database to Confluence and search for a keyword, the system sometimes displays a result count but does not consistently do so. Upon clicking "Insert," the process remains stuck on "Currently connecting" indefinitely, preventing users from accessing the desired content.

      Steps to Reproduce

      1. Create a new Database in Confluence Cloud.
      2. Navigate to the Database setup menu on the right and select ConnectConfluence.
      3. A new pop-up appears; enter any keyword (e.g., "test").
      4. The system should fetch a list of matching results. However, the count may not always display (e.g., in testing, it showed 445 only once across multiple attempts in Chrome and Mozilla).
      5. Click Insert to add the content.
      6. The message "Currently connecting. Keep this tab open until finished. Cancel connection" appears, but the content never loads

      Expected Results

      • The keyword search should consistently return and display the correct result count.
      • Clicking Insert should successfully fetch and load the selected content within a reasonable time.

      Actual Results

      • The result count is inconsistent and does not always display.
      • Clicking Insert causes the system to remain on the "Currently connecting" message indefinitely.
      • Content never loads, blocking users from completing their workflow.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [CONFCLOUD-80784] The Confluence Cloud Database feature fails to load content after an extended wait, leaving users stuck on the "Currently connecting" screen.

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              Unassigned Unassigned
              12bd6541a98b Shivkumar Kachapur
              Affected customers:
              2 This affects my team
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              4 Start watching this issue

                Created:
                Updated: