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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Search - Legacy Advanced Search
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None
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2
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Minor
Issue Summary
When a user scrolls down the 'All Content' section of a space that contains more than 24 pages, an error message is displayed: "We're having trouble getting your results. Refresh the page and try again." This prevents users from accessing the full list of content within the space as intended.
Steps to Reproduce
- Navigate to a space within Confluence Cloud. Make sure that the space contains more than 24 pages, since scrolling is required to view this behavior.
- Go to the 'All Content' section (https://site-name.atlassian.net/wiki/spaces/spacekey/pages) of the space.
- Begin scrolling down to load additional pages beyond the initial visible set.
Expected Results
The user should be able to continuously scroll and view all content available in the space without encountering any errors.
Actual Results
When reaching the limit of the initially visible set, which consists of 24 pages displayed as 4 pages per line across 6 lines, an error message appears: "We're having trouble getting your results. Refresh the page and try again."

Also, the page freezes with that error message, and attempting to change the 'Sort by' option has no effect. Refreshing the page does not resolve the issue, as the error reoccurs with any subsequent scrolling attempts.
Workaround
Accessing the Reorder pages (from Space Settings, in the Content card; or https://site-name.atlassian.net/wiki/pages/reorderpages.action?key=spacekey) allows viewing all content from the space without any errors.
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